9 Unusual Features of the Bilt Credit Cards (That Might Give You Pause) – NerdWallet

9 Unusual Features of the Bilt Credit Cards (That Might Give You Pause) – NerdWallet


Fair warning: The Bilt credit cards are not for the faint of heart.

When this trio of cards launched in January 2026, we promptly added them to our list of cards with the most confusing rewards programs. The Bilt cards have two options for earning rewards, one of which involves keeping track of two rewards currencies. Adding to the complexity are several rules, restrictions, exceptions and caveats to how those rewards are earned and redeemed.

So while we acknowledge that the Bilt cards can deliver big value, we can only recommend them to credit card “optimizers” who will take the time to understand these cards’ nuances and be willing to navigate them. Only by doing so can you extract all the value that they offer.

Here’s some of the most important fine print.

1. There are two (complicated) ways to earn rewards

Several credit cards offer customizable rewards — but the Bilt cards take it to another level, by offering two different rewards currencies (Bilt Points and Bilt Cash), as well as two different options for accruing them.

One of the first things you’ll need to do after receiving a Bilt card is decide which of the two options you want. Bilt named these choices “housing-only” and “flexible Bilt Cash.” (If you don’t pick one, you’ll automatically be assigned the housing-only option, though you can change it at any time.)

  • With the housing-only option, Bilt cardholders earn up to 1.25x Bilt Points on rent or mortgage payments with no transaction fee — but the rewards rate on those payments depends on how much non-housing spending you put on the card. To earn the top 1.25x rate on housing payments, you need to spend the same as (or more than) your housing payment on other purchases in that month. If you don’t hit the minimum spending requirement for the lowest rewards rate on housing (0.5x), you’ll still get 250 Bilt Points per month.

  • With the flexible Bilt Cash option, there is a 3% fee to earn 1x Bilt Point on your housing payments — but you’ll also earn 4% back on non-housing purchases in the form of Bilt Cash, a different rewards currency, which you can use to cover that 3% fee (or as Bilt puts it, to “unlock” those Bilt Points on your rent or mortgage payment.) For every $30 in Bilt Cash you redeem for this purpose, you’ll earn 1,000 Bilt Points on your rent or mortgage payment. If your monthly rent is $2,000, and you wanted to earn 1x Bilt Point on that full amount, you’d need to redeem $60 of Bilt Cash. (You cannot cover this fee with actual cash.) Unlike the housing-only option, the flexible Bilt Cash option doesn’t give you a guaranteed earnings floor of 250 Bilt Points per month.

2. Multiple restrictions put the brakes on point accelerators

When you select the flexible Bilt Cash rewards earning option, you can opt to redeem $200 in Bilt Cash to earn an extra Bilt Point per $1 spent on everyday spending categories. In other words, you can (temporarily) unlock a higher rewards rate.

The catch? Well, there are several. First, point accelerators aren’t available with the Bilt Blue Card, or if you select the housing-only option for earning rewards. Next, you can only redeem Bilt Cash for point accelerators five times in a calendar year. Finally, the amount of bonus points you can earn when an accelerator is applied is capped at $5,000 of non-housing spending.

Bilt Points on rent/mortgage payments

Bilt Points on other spending

  • 3x points on your choice of dining or grocery (on up to $25K in spending per year in the grocery category). Your choice category may be changed once a year.

  • 2x points on travel.

  • 1x points on everyday purchases.

  • (You’ll also earn 4% back in Bilt Cash on these purchases, if you choose that option.)

$100 of Bilt Cash when you apply and get approved.

$200 of Bilt Cash when you apply and get approved.

50,000 Bilt Points + Gold Status after spending $4,000 on everyday purchases in the first 3 months + $300 of Bilt Cash.

Annual $200 Bilt Cash credit.

  • Multiple transfer partners.

  • $100 Bilt Travel portal hotel credit, split semi-annually, per calendar year. (Minimum two-night stay required.)

  • Multiple transfer partners.

  • $400 Bilt Travel portal hotel credit, split semi-annually, per calendar year. (Minimum two-night stay required.)

  • Access to participating Priority Pass lounges and landings. (Two guests allowed on every visit.)

The ongoing APR is 26.74%-34.74% Variable APR

The ongoing APR is 26.74%-34.74% Variable APR

The ongoing APR is 26.74%-34.74% Variable APR

3. Bilt Cash, too, has limitations — and it expires

If you choose the flexible Bilt Cash option to earn rewards, you have a menu of redemption options from which to choose. But there are rules and caveats to keep in mind.

For example, you can trade in Bilt Cash for a GrubHub credit, but these redemptions are capped at $120 a year, and you can only get a $10 credit each month.

Furthermore, only $100 in Bilt Cash rolls over from year to year. If you have accrued a pile of Bilt Cash throughout the year, you’ll want to spend a lot of it before the year’s end to avoid losing out on the value of your credit card rewards.

4. You don’t actually pay your rent or mortgage with the Bilt card

Bilt’s website says that the Bilt cards can be used to “make housing payments with no transaction fee.” But that’s not exactly how it works.

Instead of paying rent or mortgage directly with a Bilt credit card, all housing payments are made through an Automatic Clearing House (ACH) transfer. As such, your rent or mortgage amount will be deducted from your bank account within a few business days. In other words, you can’t maintain a certain amount of liquidity by “floating” your housing payment until your credit card’s due date.

5. Only some tax payments earn rewards

Paying a hefty tax bill with a credit card can sting a little less if you’re earning rewards on that payment. However, the Bilt cards don’t let you earn rewards on income tax payments — only property taxes, and even then, only as long as they’re processed through Bilt.

6. Hotel credit isn’t straightforward

One of the perks of the Bilt Obsidian Card and Bilt Palladium Card is a credit toward hotel stays. For some people, this value will be diluted because of the credit’s terms: It requires a minimum two-night stay, and it’s doled out in two semi-annual increments.

For example, the Obsidian card comes with a $100 credit, but you’d only get a $50 discount for a single booking.

7. Rental car coverage is secondary

All three Bilt cards offer secondary rental car coverage, which means that it pays out only after your personal insurance company does. Notably, the cards’ predecessor, the $0-annual-fee Bilt World Elite Mastercard® Credit Card, offered more preferable primary coverage, meaning you didn’t have to involve your personal insurance at all.

8. Customer service leaves much to be desired

At least at the moment, Bilt’s customer service appears to be severely lacking. Cardholders have reported hours-long wait times to talk to a representative, assuming they’re able to get past a chatbot.

Moreover, as of this writing, Bilt cards don’t have a dedicated customer service phone number to call for Bilt-related questions. The number on the back of the cards connects you with Cardless, the financial technology company that services Bilt and other cards. But if you need assistance specifically with Bilt, you’ll need to send a message via email, X or within the Bilt app.

9. Bilt status comes with restrictions

Thanks to a partnership between Bilt and cash-back website Rakuten, Bilt members can earn Bilt Points by shopping through the Rakuten platform. Through May 15, 2026, all Bilt members regardless of their status within the Bilt loyalty program will receive 100 Bilt Points per $1 of cash back earned on Rakuten.

However, after that date, Bilt Blue members will only get 50 points per $1.



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